RETURNS & REFUND POLICY
RETURNS & REFUNDS GUIDELINES
We guarantee your satisfaction with any goods that you purchase from us. In accordance with IRISH distance selling regulations, you have the right to cancel your order within 7 working days from delivery. You must notify us in writing (i.e. via letter or email) of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
If you receive your goods in such a state that they are damaged or not functioning properly, you may contact us within 28 days of receiving your goods to arrange for an exchange or refund. Please quote your order number when contacting us.
You will be liable to return the goods to us and cover the cost of doing so. We strongly recommend that returned goods are sent by special or registered delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us
Goods must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
Goods must be returned ‘AS SOLD’ in the original packaging with all components and accessories. Goods must be complete, unused, and in ‘AS NEW’ condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received. Goods should be received back complete as NEW and unused and in original box and packaging and in a re-sellable condition.
Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms
Any ‘FREE TESTERS’ with the products must also be returned.
Sale and discounted items can only be exchanged and not refunded
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return. Refunds for cancelled orders will be processed within a maximum of thirty days. You will be refunded the full invoice amount less cost of delivery
We do not offer a free collection service for returns; therefore take your parcel to the post office and request a tracked delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of €20. Proof of postage is necessary and therefore we recommend that you send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.
Please ensure all items are adequately packaged and labelled.